Introduction to Hotel Industry
The word hotel derived from French, which refers to version of town house
The word hotel could have also derived from hostel which means “a place to stay for traveler”.
A hotel or inn is defined by the British law as a place where the bonafide traveler can receive food and shelter, provided he is in position to pay for and is in a for condition to be received.
Alternatively , a hotel may be defined as “as establishment whose primary business is to provide lodging facilities to a genuine traveler along with food, beverage and sometimes recreational facilities too on chargeable basis”
Through hotel establishments that provides paid accommodation, generally for a short duration of stay.
Other establishments such as hospitals, college hostels, prisons, which offer accommodation, they do not quality as hotels since they do not cater to specific needs of travellers
It provide number of additional services such as restaurants, bar, swimming pool, health care, retail shops and also provide the business facilities like conference halls, banquet halls, broad rooms and space for provide parties like birthdays, marriages etc.
Most modern hotels now a day’s provide basic facilities in room – a bed, a cupboard, a small table, air conditioner/heaters, bath room etc.
Along with other features like a telephone, STD/ISD facility, a telephone set with cable channel, board band internet connectivity
Some rooms also provide mini bar containing snacks and drinks and tea, coffee, tea bags, sugar and creamer.
Departments of Hotel
The organisation of hotel today is very complex and comprises various department all department may have their own manager. Department fall under the category of:
- Revenue Earning Department
a. Front Office Department
b.Food and Beverage Department
2. Support Departments
- Human Resources Department
- Maintenance Department
- Purchase Department
- Housekeeping Department